Our store has not received our payouts since July 25th. On our back end of Shopify it says it was due to a bank error, so we updated the bank account information. The funny thing is that it is the exact same bank information that is on our other store, and those payouts are going through without issue. Now it says “will retry payout by August 12th” which did not happen and now it’s the 20th and it still says the same thing. I’ve contacted Shopify Support several times and keep getting the run around saying “they’ll get to it when they can”. This is almost a full month of not receiving our funds. Is anyone else experiencing this issue? Any thoughts on how to resolve it since Shopify is dragging their feet and can’t give me a clear answer on what the issue is?
Topic summary
Payouts from Shopify Payments are failing to reach merchants’ bank accounts, with errors shown as “bank error.” One store has had no payouts since July 25; bank details were updated (identical to another store using the same bank that is receiving payouts) without effect.
The system promised an automatic retry by Aug 12, which did not occur; as of Aug 20 the status remains unchanged. Repeated contacts with Shopify Support yielded no clear cause or timeline, only that the issue will be addressed later.
Another merchant reports ongoing holds ($25K currently; $43K last month that was released the next day after extensive chat). They highlight lack of notice, inconsistency with daily payout expectations, and aggressive Shopify Capital marketing despite holds.
No root cause, workaround, or official resolution is provided. Discussion remains open; one user suggests legal action, but no concrete steps are agreed.
Same. I have been in business with Shopify for 10 years and nothing has change my end and NOW, with no notice, no information they are holding $25K hostage. Last month it was $43K and after HOURS on chat with support, suddenly the next day it was released. This is outrageous and a violation of Shopify’s own terms (payments are made each business day). Ironically, while they are holding my money hostage, I am being hit up CONSTANTLY by Shopify Capital to loan me money because my business is so good. Class action, anyone?