Been trading since Jan and today, with no details changed, get a failed payment message saying issue with bank (no issue, btw)
I click retry, and it gives me server error message.
Live chat useless and fob me off to bank (no issue with bank)
Not sure how to do that sadly. It’s the same payout method I’ve had for 10 months, then today bam.
I have had the exact same issue today. I contacted support and they said that some UK merchants are having this issue today but 3 hours later and still not resolved so not very pleased.
Interesting. Shame their staff not briefed and keep fobbing me off to bank.
Same thing today too. No comms from Shopify which is poor.
Very poor!
We have the same exact issue - been with Shopify for years and payment to another UK bank so its a Shopify side issue.
This must be an on-going issue. We have experienced exactly the same issues/errors as described in original post. Failed payout today, all banking details correct. No issue at bank’s end. Long ‘support’ chat who could give no clear solution other than to press the ‘retry payout’ button which also gives us the same red server error.
We have been with Shopify for almost 5 years with the same banking details with daily payouts and never a single issue. Can’t believe this is a coincidence that other UK businesses are also being affected.
Support chat has apparently escalated our issues so if/when we get a resolution will report back here.
Thank you. The more people that press shopify for a resolution (quick) on this the better. Unacceptable that there has been no further updates on such a pressing matter.
I also have this issue today! Contacted the bank to check and apparently some UK banks had issues with fast track transfers this morning but problem is resolved (their end) I also tried ‘retry payment’ and have had the server error pop up 
I have the exact same issue. Cannot pay any of my wages or order stock. Very frustrating and no update as to when to expect payment.
I’m baffled as to why they haven’t addressed this?
Yup we have this too - 3 shopify stores and two payouts have come through fine but the third hasn’t, same bank account. Shopify support have now said:
Just wanted to follow up with you here as we have chatted regarding the failed payout status from today. Our team is actively looking into a solution for this right now as a lot of merchants are affected by this, they are working on a solution, and we don’t have an update on this at the moment but please be rest assured that this is being looked into.
I understand the urgency here with receiving the payout as soon as possible and will pass on the feedback to our developers that a function to have this paid out manually in some cases would be very helpful and beneficial. Our developers rely on feedback like this, so they can include this in possible future updates.
As soon as there is an update on the payouts, I will of course be following up with you again here to give you more information. If anything else comes up in the meantime, please don’t hesitate to reach out to us.
NOT IMPRESSED SHOPIFY!
Anyone suggest how quickly you can set up with a third party provider if this doesn’t get resolved? I know the fees are a lot more but we can’t afford to have a delay for who knows how long on our payouts…?
Try reviewing your payout settings to ensure all details are accurate, and clear your cache or try a different browser to see if the error persists. If you’re still getting the server error, it could be a temporary issue on Shopify’s end, so monitoring the status page might help for updates.
Same thing with me, UK based. Was told the payout was failed and to contact my bank. Bank told me to contact Shopify, who have informed me that this is an ongoing issue affecting multiple merchants in the UK. I asked for an estimated time frame for a resolution but they were unable to provide one & said I would be updated via email when the issue is fixed.
Same issue for us too, UK merchants only. Not very happy there has been no announcements