Payouts taking days instead of 1 hour !

Shopify Discussion

Topic summary

Shopify merchants are experiencing significant delays in payment processing times. Previously receiving payouts within 1 hour, users now face wait times of 1-3 business days.

Timeline & Communication:

  • Changes began after December 11, 2024
  • Shopify sent notifications stating future payouts would arrive within 24 hours of transaction date (UTC) to Shopify Balance accounts

User Impact:

  • Merchants view this as a major service downgrade
  • No clear explanation provided for the policy change
  • Affects users who previously had hourly payout privileges

The discussion remains open with users expressing frustration about the unexpected change and lack of transparency regarding the reasons behind the new payout schedule.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

I’m now waiting up to 3 days (1-2 business days) to be paid out instead of 1 hour or less.

Is this a new policy for all users that had hourly payouts?

This is a major downgrade in service!

2

This started after Dec 11, 2024 when I received this email :

”We wanted to let you know that your future Shopify Payments payouts will be available in your Shopify Balance account within 24 hours of the transaction date (Coordinated Universal Time).”

3

Same, really hate it. nothing changed with me. No reasons why now.