Hi, one of our customers is having a payment issue with PayPal in the Horizon theme. This issue only occurs on mobile devices. When the customer wants to pay using the dynamic PayPal button or the Express button at checkout, they are not redirected to PayPal but back to the product page. Has anyone else had this issue and fixed it?
Thank you for your replies.
Hey @info_15839
Pretty weird problem because the paypal button is coming from Shopify itself and not a part of the theme, can you share your store URL and password (if enabled) so I can try to test it out on my end?
Best,
Moeed
I´ve send you an DM. Thanks a lot
Are you sure it happens at Checkout and not on a Cart page or Product Page?
Generally, Checkout is closed for modifications and themes do not have any effect there.
If it’s really Checkout, then you should talk to Shopify Support unless you have any apps which modify Checkout.
If it’s on Cart or Product page, then it can be that on mobile Paypal button is overlayed by some transparent element so that visitors click this element instead of Paypal button. But need to see to understand.
Also, Horizon may not work very well with older browsers – Shopify only supports last 2 versions.