A user is experiencing compatibility issues when trying to install the Pinterest app on their Shopify store. They initially mentioned using the Dawn theme but screenshots revealed they’re actually using the Refresh theme.
Key Points:
Resolution Status:
The issue remains unresolved. A community member suggested the Pinterest app likely cannot work with the Refresh theme and recommended contacting Pinterest’s support team directly to confirm compatibility. No workaround or alternative solution has been identified yet.
Hi,
I am currently testing to get to know better how to manage my future Shopify store. I am testing and using the Dawn Shopify 2.0 theme, but when I tried to add Pinterest, I received a notification saying, “This app is not compatible with your store.”
I have take 2 screenshots to show what I see from my screen.
Could anyone help me understand what might be causing this issue?
Hi @HelloABC1
In the question, you mentioned using the Dawn theme, but the image you provided shows the Refresh theme.
I checked the Pinterest app, and it can still be installed normally on the Dawn theme.
Could you please check again using the Dawn theme, and if it still doesn’t work, please re-downloading the theme.
I hope this helps,
Best,
Daisy
Hi Daisy,
Yes, you are right. What I am using now is the Refresh theme, not the Dawn theme.
I prefer using the Refresh theme because it’s more suitable for what I envisioned for my store,
but the Pinterest app still does not work with this theme.
Could you please help me with this or provide reference links where I can find information about this?
Hi @HelloABC1
I see, with this, I don’t think Pinterest app can work with this theme. You may want to contact their support to confirm about this
Best,
Daisy
