A user is experiencing compatibility issues when trying to install the Pinterest app on their Shopify store. They initially mentioned using the Dawn theme but screenshots revealed they’re actually using the Refresh theme.
Key Points:
The Pinterest app displays an error: “This app is not compatible with your store”
The app works normally with the Dawn theme but not with Refresh
The user prefers the Refresh theme for their store vision
Resolution Status:
The issue remains unresolved. A community member suggested the Pinterest app likely cannot work with the Refresh theme and recommended contacting Pinterest’s support team directly to confirm compatibility. No workaround or alternative solution has been identified yet.
Summarized with AI on November 2.
AI used: claude-sonnet-4-5-20250929.
I am currently testing to get to know better how to manage my future Shopify store. I am testing and using the Dawn Shopify 2.0 theme, but when I tried to add Pinterest, I received a notification saying, “This app is not compatible with your store.”
I have take 2 screenshots to show what I see from my screen.