Please, Help

Shopify Discussion

Topic summary

  • Long-time Shopify merchant of Harry Potter merchandise warns all products may be suspended in 2 days during the Christmas season; over €10,000 in Shopify Payments is on hold despite orders already shipped.

  • The merchant says all requested invoices and documents proving authenticity and purchase from authorized EU distributors were submitted to Shopify Payments/Trust & Safety, with multiple email replies but no clear update.

  • A responder notes Community Forums cannot access accounts or expedite reviews and advises contacting Shopify Support via Live Chat/inbox to escalate to the Shopify Payments team.

  • A separate participant argues that reselling Harry Potter items requires an explicit license from Warner Bros. Discovery/J.K. Rowling, suggesting contacting WBD and noting potential upfront fees and royalties (up to 20%), or selling non-infringing “inspired by” items.

  • The merchant counters that under EU “exhaustion of rights” (first sale doctrine within the EEA), trademark owners cannot block resale of genuine goods lawfully placed on the EU market, and that their invoices prove legitimacy.

  • Status: unresolved and urgent. Key issues remain whether the submitted documentation satisfies Shopify’s policies and whether EU resale principles align with Shopify’s enforcement. No concrete timeline provided by Shopify; potential suspension remains imminent.

Summarized with AI on December 10. AI used: gpt-5.
2

Hey @Mik3StorM

Unfortunately, posting in the Community Forums won’t speed up or influence the review process, because no one here has access to account-specific information. The only team that can properly review your documents, release your funds, or prevent a suspension is Shopify Support.

I strongly recommend reaching out directly through Shopify Live Chat or the Support inbox and asking for your case to be escalated to the Shopify Payments team. They’re the only department that can look into the documentation you’ve already submitted and give you a clear update.

Best,
Moeed

Una storia di Natale