Hi Moeed,
thank you for your reply. I understand that the Community Forum cannot directly influence account-specific issues.
However, we have already submitted all requested documentation directly to Shopify Payments / Trust & Safety, including invoices proving that all our products are original and licensed. We have replied to their emails multiple times, and we are still waiting for any response, while the suspension of our entire catalog is scheduled in just two days, right during the Christmas season.
We are posting here only to highlight the urgency publicly because our business is at immediate financial and reputational risk, with thousands of euros in processed orders currently held. We have no other way to escalate or receive updates, as Shopify Support itself cannot contact Trust & Safety internally.
We hope this helps clarify why we are reaching out publicly and that someone from Shopify can urgently review our case before irreversible damage occurs.
Thank you for your understanding.