I’ve deactivated my stores in the pass few days because I need some time to re-plan things out. In this moment there are lots of emails sent to me, majority of them are either ‘offering business service’ or ‘customer asking is a certain item is available’ while I have nothing selling. The few that stand out the most are from “Shopify”, so I’m here to ask if this is legit or not, so I can close my store and replan peacefully.
Topic summary
A user received suspicious emails claiming to be from Shopify after deactivating their store. The emails appear to request urgent action or payment.
Key Points:
- Three screenshots show emails that raised red flags for the store owner
- The store is currently inactive with no products listed
- User is also receiving spam offering business services and fake customer inquiries
Resolution:
Confirmed as a scam. Legitimate Shopify emails only come from official domains (@shopify.com, @email.shopify.com, @em.shopify.com, @shopify-billpay.melio.com).
Recommended Actions:
- Block and delete suspicious emails
- Never click links in questionable messages
- Avoid responding to these emails
- Be wary of urgency tactics and offers promising unrealistic sales increases
- Verify sender domains against Shopify’s official list
This is a common phishing attempt targeting Shopify store owners.
Hi @UncleRanger
Yeah, that is a scam. You get a lot of spam too I guess. Plus you may get offers from “experts” that will increase sales to $40K a month.
Use common sense and block and delete all those emails.
And how do you identify if it is a Shopify legit email? Well check
“Shopify will only send emails from official domains such as @shopify.com, @email.shopify.com, @em.shopify.com, and @shopify-billpay.melio.com. Emails from public email services such as Gmail, Yahoo, Apple mail, or Hotmail aren’t from Shopify and should be treated as potential phishing attempts.”
If you search here or just Google you will find hundreds of topics with similar emails, like trying to pay for a free theme and so on.
Do not fall for urgency in the email subject, research a bit, look here on Google, and do not click any link in those emails. And do not reply back either.
Good luck and stay safe.