When I navigate back on my browser to previous page, it freezes and gives a white page. Please help
my shop is artfromthebeach.com
Hi, @artfromthebeach .
Do you have a screen recording of the issue you’re experiencing? I’ve just navigated to your store, and as you can see in this video I’m able to load back to a previous page just fine on your website. Is this perhaps happening for a specific page only? You can reply to us with as much detail as possible, so that we can fully understand what is occurring on your end and provide you with the most appropriate assistance and next steps from there.
In the meantime, seeing as I’m not running into the same error on my end, you can follow the steps below to perform some initial troubleshooting and so that we can rule out any potential browser caching issues:
- Try to access your website via an incognito window
- Or, you can use your usual browser but to clear the browser’s cookies and cache prior to accessing your website again
- You can also try another browser. For example, if you’re using Safari, you can try on Chrome or Firefox
- You can also try to use another device, such as your mobile or a tablet to see if the issue persists
Let me know how this goes.