Problem with product images on storefront

Store Design
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Topic summary

A user deleted product images from Shopify’s media section, but the images continue to appear on the storefront despite clearing browser cache.

Current Status:

  • The store URL has been shared: shopcrystalcharm.com
  • Multiple community members are ready to help but are waiting for the storefront password to investigate further
  • The store appears to be password-protected, preventing helpers from accessing it

Next Steps Needed:

  • User needs to provide the storefront entry password so community members can examine the issue and identify why deleted images persist on the live site

The discussion remains open and unresolved, pending access credentials.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Hello

I deleted some product product images from the media section of my Shopify admin, but they are still showing up on the storefront. I cleared my browser cache, but the issue persists. How can i remove these images completely from the storefront?

Thank you for help!

2 Likes
2

@Crystal3

prvided the store URL !

Thanks!

3

Hello @Crystal3
Our team is ready to help you.
Please share your website URL so that we can check and assist you.

4

https://shopcrystalcharm.com/

5

@Crystal3

Please provide the storefront password and a screenshot of what you want!

Thanks!

6

Hi @Crystal3

Could you please share the entry password here as well? https://prnt.sc/fHLNVaVPt8iC

7

Hello @Crystal3

Thank you for submitting your query to the Shopify community. I’d be happy to assist you. Could you please provide the store URL and password (if it’s password-protected) so I can review and get back to you with an update?

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8

Hi @Crystal3

Could you please share the entry password so we can check it further?