I need to cancel my Shopify subscription. I genuinely cannot afford it but I can’t log into my account because I do not have an authentication code, nor do I have a back-up code. Please help.
Topic summary
A user is unable to cancel their Shopify subscription due to account access issues. They cannot log in because they lack both an authentication code and backup codes.
Current situation:
- The user needs to cancel due to affordability concerns
- Account access is blocked by two-factor authentication
Suggested solution:
- If billing fails, the store will automatically be frozen rather than canceled
- The user should contact Shopify support directly to request manual account cancellation, as they can potentially process this on the backend without requiring login access
Hi @Elzie871
If that’s the case, your store will only be ‘frozen’ given if Shopify failed to bill your bank account. You can check with Shopify support team if they can cancel your account on their end.