Hi guys. I’ve just published a new website and everything was running smoothly until I’ve just noticed that on one of the product pages doesn’t seem to have any products on, even though I have added them into that collection?
I have done the exact same process for all of my other product pages and they’re running fine but for one collection/page it just seems to say “0 of 4 products”. The header and description of the page is visible but no products. This page is only not visible when going through the menu, it works completely fine when clicked on through a section on the home page. Does anyone know what the problem may be? Any help appreciated, thank you!
This sounds like it might be a template issue with how the collection page is set up in your theme. Since you see “0 of 4 products” when accessing it via the menu—but it works fine when accessed through the home page—here are a few steps to troubleshoot:
Verify the Menu Link:
Make sure the menu item is pointing to the correct collection URL (e.g., /collections/your-collection-handle). It’s possible the link is referencing an old or alternate URL that uses a different template.
Check the Collection Template:
In your Shopify admin, head over to Online Store > Themes > Customize and select the collection page template that’s used when you click the menu link. Ensure that the product grid section is included and properly configured. Sometimes themes have multiple collection templates, and one may not display products correctly.
Inspect the Code:
If you’re comfortable with a bit of code review, open your collection template file (like collection.liquid or a relevant section such as collection-grid.liquid) via Actions > Edit Code. Look for any conditional logic that might be filtering out products. The message “0 of 4 products” suggests the collection knows there are products, but they aren’t being rendered on the page.
Test with Another Collection:
Check if other collections in your store behave the same way when accessed via the menu. This can help determine if the problem is specific to one collection or a broader template issue.
Clear Cache:
Sometimes browser caching might affect what you’re seeing. Try viewing the page in an incognito window to see if that changes anything.
Following these steps should help you pinpoint whether the issue lies with the menu link or the collection template. Let me know if you need any more help!
It is possible that the link which leads to this page adds some filtering.
Say /collections/aaa/ will lead to a collection, but /collection/aaa/bbb will lead to the same collection, but filtered by tag “bbb” so may show 0 out of XXX if there is no tag bbb.
I’d be happy to help troubleshoot your product display issue. Based on what you’ve described, there are a few specific things we should check:
First, check if there’s a filter or tag accidentally applied to the collection view when accessed from the menu. This could be causing products to be hidden.
It sounds like navigation pathing might be the issue since the same collection works when linked from the homepage but not from the menu. Your menu link might be pointing to a different URL variation or a duplicate collection page.
Verify your menu link URL matches exactly with the working homepage link URL (including any query parameters or fragments).
Check for any conditional visibility settings that might be affecting products based on how the page is accessed.
Clear your cache and test in an incognito/private browsing window to rule out browser-specific issues.
If these suggestions don’t resolve the issue, we’d be happy to take a closer look and fix it for free. Just share your website URL, and we can investigate the specific issue with your collection and get those products displaying properly!
From the initial explanation, it seems like you are facing issues with collection visibility, navigation settings, or filtering rules.
Few steps you can try for troubleshooting:_
There might be an issue with Collection Visibility or Product Status
Try settings of the Navigation Menu
Check the Collection Filters & Tags
Have a look at the Status of Products & Sales Channels
5)You can also try clearing Cache and hard refresh