Products not showing up properly

Store Design
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1

Hi All,

I am using prestige theme and recently there was a minor technical glitch on our website.

Whenever I am opening this link: https://kavipoetryart.in/collections/sustainable-gift-hamper

Products are not showing up correctly and this is happening only on desktop version.

If anyone of you can check and resolve this issue, plz let me know. Thank you in advance.

2

Hi @kavipoetryart

The issue with products not showing up correctly on the desktop version for the specified link could be due to several reasons:

  1. Theme Update: Ensure the Prestige theme is updated to the latest version. Sometimes bugs are fixed in newer versions.
  2. Cache Issue: Clear your browser cache or open the page in an incognito window to see if it resolves the display problem.
  3. JavaScript Error: Check for any console errors by pressing F12 and navigating to the “Console” tab in your browser. This can indicate if there are JavaScript issues affecting the layout.
  4. App Conflict: If you’ve recently installed or updated any Shopify apps, they could be interfering with the product display. Temporarily disable them to see if the issue persists.
  5. CSS or Liquid Code Changes: If any changes were made to the theme’s CSS or Liquid files, revert them to check if it corrects the issue.

To resolve the issue:

  • Review recent updates or changes in the code.
  • If you aren’t able to identify the issue, consider reaching out to Shopify support or a theme developer to troubleshoot further.

If you have other questions, I am willing to answer them too.

Best regards,

Daisy