PSA: Talk to an actual a human button in the support docs

Shopify Discussion
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Topic summary

Shopify has added a direct “chat with a human” button to their help documentation at help.shopify.com, eliminating the need to type phrases like “support advisor” or “human” to bypass the AI chatbot.

Available for:

  • All merchant plans
  • Partners

Plus plan users receive additional support options:

  • Chat (5 min wait)
  • Call (5 min wait)
  • Email (48 hour reply)

This change appears to be Shopify’s response to merchant feedback about AI support limitations, providing more direct access to human assistance.

Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.
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When looking for support-advisors on the help docs
https://help.shopify.com
There should now be a “chat with a human” button when using the help docs for all plans, and parnters, Pluse plans may have additional options(shown below).

So no more having to type “support advisor” or “human” etc etc etc to try and get past the tier-negative-1 bot.
Guess shopify has found a bare minimum of support merchants will accept from “AI”, :rofl: .

https://changelog.shopify.com/posts/get-to-shopify-support-faster-from-the-shopify-help-center

screenshot of the "Chat with a human" button on https://help.shopify.com/en/
screenshot of the "Chat with a human" button on https://help.shopify.com/en/1093×515 89.3 KB

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Plus plan support

PLUS enterprise plans may have additional options:

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