Anybody experiencing that the Purolator shipping option has disappeared from the shipping page?
Topic summary
A technical issue is preventing eligible Shopify store owners from purchasing Purolator shipping labels. The problem specifically affects shipments weighing 1 lb (0.45 kg) or less—Purolator no longer appears as an option during label purchase for these lighter packages.
Current Status:
- Shipments must weigh at least 1.1 lb to see Purolator as an available carrier
- Multiple Canadian store owners are experiencing the same issue
- Shopify developers are actively working with their Shipping Partners to resolve the problem
The issue remains ongoing with no resolution timeline provided yet.
2 Likes
Update from Shopify.
Many store owners right now are currently unable to buy Purolator labels despite being eligible. This is due to an issue where shipments ≤1 lb (≤0.45 kg) will not see Purolator as an option at label purchase (shipment must be 1.1 lb or greater).
Our developers are working right now along with our Shipping Partners to fix this because many store owners on Canada are reporting and having this same situation as you