Hi greta,
This question has nothing to do with the subject
but i could contact with the shopify support,
if you have some time to check out my website suddenly became inactive i placed the wrong card number while paying the subscription and the whole site stopped,
website link:
Hi, @Trendly4 !
Thank you for your question. I’m unable to authenticate over the Community Forums, which means I won’t be able to access your account and see what the issue might be. I would, however, recommend checking out this page which may answer some of your questions:
If after reading that you are still unsure why your account is unavailable, you can get in touch with our live support team via the Help Center. If you’re unable to log into your account you can select Continue without logging in and follow the prompts to be connected with a Support Advisor who can look into this issue with you.
Please let me know if you have any more questions!