Received wrong order

Store Feedback

Topic summary

A customer received incorrect sizes for two items in their order placed several weeks ago. Despite sending multiple emails with photographic evidence to the company, they have received no response. The customer also attempted to use the in-app support feature, but encountered technical issues—the confirmation link appears invalid and leads to an unavailable page.

Another user provided troubleshooting suggestions:

  • Check spam/junk folders for missed responses
  • Resend inquiry from a different email address with full order details
  • Contact the company via social media for potentially faster resolution
  • Consider filing a payment dispute/chargeback if the company remains unresponsive
  • Leave a public review to potentially prompt action

The issue remains unresolved and ongoing, with the customer still seeking a resolution for the incorrect order.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

I received an order a few weeks ago that I have issues with. I did not receive the correct size I ordered for two items. I contacted the company via email to have this fixed, and sent them a photo showing the sizes were wrong. They have not responded. I also sent a followup email which they have also not responded to. I tried to use your support feature on the app, but it is saying the confirmation link is invalid. When even I try to open the link, it says the page is unavailable.

2

Hi @hjenkins

If the company is unresponsive and their support features are not working:

  1. Check Spam/Other Folders: Ensure their response hasn’t gone to your spam/junk email folder.
  2. Resend Emails: Use a different email address to resend your query and mention your previous attempts. Include order details and photos again.
  3. Contact via Social Media: Reach out to the company through social media platforms for a faster response.
  4. File a Dispute: If no response, initiate a chargeback or dispute through your payment provider (e.g., credit card, PayPal).
  5. Leave a Review: If unresolved, consider leaving a review detailing your experience to encourage a response.

If you have other questions, feel free to ask, and I will answer them as well.

Best regards,
Daisy