Hi there! I’m working on setting up a product refill flow.
I wanted to check in and ask if the flow I’ve outlined below looks good to you or if there’s anything you’d recommend adjusting. Thanks!
AI-generated summary
A Shopify Plus user is setting up a product refill automation flow and shared a screenshot for feedback. The intended structure appears to identify a purchased product, wait 12 weeks, and presumably trigger a refill reminder.
Feedback noted that the flow is generally on the right track but incomplete: after the “Wait 12 weeks” step, there is currently no action, so no customer reminder would be sent. Suggested next steps include adding an email or message, such as a restock reminder through Shopify Email or Klaviyo.
Another recommendation was to avoid checking products by product name, because name changes can break the condition. Using SKU or product ID was suggested as a more reliable way to identify the relevant line item.
No final resolution is shown; the discussion remains open pending clarification of the exact goal and completion of the post-wait action.
Hi, @fert1001
So overall, your flow structure is solid — just a few tweaks to make it even better:
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Consider checking by SKU or product ID Right now, you’re using the product name to check the line item. That works, but it’s a bit fragile — if the name changes even slightly (like an added emoji or typo fix), the condition might fail. It’s more reliable to check by SKU or product ID, which don’t change.
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Add a step after the wait After the “Wait 12 weeks” step, you’ll want to actually do something — like send an email reminder. Otherwise, the customer just waits and… nothing happens
You could send a message like: “Hey! It’s been 12 weeks — ready to restock your [product name]?” If you’re using Shopify Email or Klaviyo, this is a great place to plug that in.
Hope this works smoothly for your refill strategy!
Best,
Owen.
@fert1001 what are you trying to achieve with the flow? It seems flow is incomplete as there is nothing after “Wait for”.