Refill flow

Shopify Plus
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1

Hi there! I’m working on setting up a product refill flow.

I wanted to check in and ask if the flow I’ve outlined below looks good to you or if there’s anything you’d recommend adjusting. Thanks!

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2

Hi, @fert1001

So overall, your flow structure is solid — just a few tweaks to make it even better:

  1. Consider checking by SKU or product ID Right now, you’re using the product name to check the line item. That works, but it’s a bit fragile — if the name changes even slightly (like an added emoji or typo fix), the condition might fail. It’s more reliable to check by SKU or product ID, which don’t change.

  2. Add a step after the wait After the “Wait 12 weeks” step, you’ll want to actually do something — like send an email reminder. Otherwise, the customer just waits and… nothing happens :sweat_smile: You could send a message like: “Hey! It’s been 12 weeks — ready to restock your [product name]?” If you’re using Shopify Email or Klaviyo, this is a great place to plug that in.

Hope this works smoothly for your refill strategy!

Best,

Owen.