Refill flow

Shopify Plus
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Topic summary

A user is setting up a product refill flow and seeks feedback on their outlined workflow structure.

Key recommendations provided:

  • Use SKU or product ID instead of product name for line item checks. Product names can change (typos, emojis, edits), which would break the condition. SKUs and product IDs remain stable and more reliable.

  • Add an action after the wait step. Currently, the flow waits 12 weeks but has no follow-up action. A reminder email should be triggered (e.g., “Ready to restock your [product]?”) using tools like Shopify Email or Klaviyo.

The overall flow structure is considered solid, with these adjustments recommended to improve reliability and effectiveness.

Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.
1

Hi there! I’m working on setting up a product refill flow.

I wanted to check in and ask if the flow I’ve outlined below looks good to you or if there’s anything you’d recommend adjusting. Thanks!

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2

Hi, @fert1001

So overall, your flow structure is solid — just a few tweaks to make it even better:

  1. Consider checking by SKU or product ID Right now, you’re using the product name to check the line item. That works, but it’s a bit fragile — if the name changes even slightly (like an added emoji or typo fix), the condition might fail. It’s more reliable to check by SKU or product ID, which don’t change.

  2. Add a step after the wait After the “Wait 12 weeks” step, you’ll want to actually do something — like send an email reminder. Otherwise, the customer just waits and… nothing happens :sweat_smile: You could send a message like: “Hey! It’s been 12 weeks — ready to restock your [product name]?” If you’re using Shopify Email or Klaviyo, this is a great place to plug that in.

Hope this works smoothly for your refill strategy!

Best,

Owen.