Our shop is dormant at the moment pending a redesign so we are getting no money in but we have had to make one refund. The refund is shown as having been done and it said the money would be deducted from our next payment on the 31st of December. But no money has gone out of our account. What happens if we refund someone but we’re getting no payments in? I’d rather not ask the customer whether they’ve been refunded just yet until I get an answer to this…
Topic summary
A merchant issued a refund while their store is dormant with no incoming revenue. Shopify indicated the refund amount would be deducted from their next payout scheduled for December 31st, but no funds have left their bank account yet.
Key concern: How Shopify processes refunds when there are no active sales or incoming payments to offset the refund amount.
Current status: The merchant is waiting to understand the refund mechanism before contacting the customer to confirm receipt. The question of whether Shopify will directly debit their account or handle the refund differently remains unanswered.