I really need a refund for a subscription on here. I forgot about my Shopify account and the premium subscription I bought which I intended on canceling it but forgot. I haven’t used my Shopify account in 3 months and I seriously cannot pay the 517 dollar bill for this.
Topic summary
Request for a refund of a Shopify premium subscription after forgetting to cancel; a $517 bill is unaffordable, and the account hasn’t been used for three months. The customer states they intended to cancel but missed it and now seeks a refund.
Latest update: A community reply directs the customer to contact Shopify Support via the provided link for billing assistance and potential refund review. No details on eligibility or policy are provided in-thread.
Status: Unresolved/ongoing. Outcome depends on the support team’s assessment of the account and charge.
Action items:
- Open a support ticket through the official Shopify Support link included in the reply.
- Provide account details and the $517 charge information to request a refund review.
Open questions: Whether Shopify can grant a refund for unused months and a forgotten cancellation remains undetermined until support responds.