I need my money back a refund
Hi, @anelisabuthelez .
Welcome to the Shopify Community, and thanks for sharing your question.
Could you share a bit more context to your question? Is this regarding a store that you’ve purchased from online?
Hello I hope you can help me please . So I signed up to try a 90 day trial store offer with the option to cancel anytime , well after just a day or two I realized that I had made a mistake and signed up for something that I was never going to use . So I thought I canceled the entire subscription however fast forward to now three months later and Shopify has been deducting $1 out of my account every month but most recently deducted $379 from my account and I have never even used the service ever at all. Please help I have searched high and low for someone to speak to me about this with Shopify but to no prevail I can not find any satisfactory solution to getting my money back. And now I’ve learned that I actually didn’t delete my account and if I had I wouldn’t even be able to communicate with anyone today as these communities are only available for account holders . Please help me this is my bill money
Hi @Martinrick1976 ,
Thank you for reaching out to the Community!
When it comes to account specific inquires like this, you will want to connect with us directly. This will allow our support team to get you authenticated, as we wouldn’t have access to any details here through the Community. Once connected, they will be able to ensure you account is successfully deactivated and is also where you can make a refund request.
For ease, I’ve gone ahead and share below steps on how you can connect:
- Head over to our Help Center
- In the virtual chat assistance, type ‘I can’t log in’
- This will populate a few resources, where after a minute or two you should see the option to select ‘I still need help’
- Click ‘Account Support’
- Scroll down to see the link to chat in
For more information on deactivating your shop, you can check out this Guide. Please let me know if you have any other questions.
Yes I just thought it was $1
Yes