Refund

Shopify Discussion

Topic summary

Multiple users are requesting refunds from Shopify after experiencing unexpected charges.

Common Issues:

  • Users believed they canceled their trial subscriptions but continued to be charged
  • Charges include small monthly fees ($1) and larger amounts (one user reported $379)
  • Difficulty finding direct contact with Shopify support to resolve billing issues

Key Challenge:
One user discovered they hadn’t properly deleted their account, which prevented full cancellation. They attempted to cancel within days of signing up for a 90-day trial but were charged for three months despite never using the service.

Recommended Solution:
Shopify Community moderator directed users to contact support directly through the Help Center chat (not available through the community forum). Users should:

  1. Visit the Help Center
  2. Type “I can’t log in” in the virtual chat
  3. Select “I still need help” → “Account Support”
  4. Request both account deactivation and refund

Status: Unresolved - users need to contact Shopify support directly for account-specific refund requests.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

I need my money back a refund

2

Hi, @anelisabuthelez .

Welcome to the Shopify Community, and thanks for sharing your question.

Could you share a bit more context to your question? Is this regarding a store that you’ve purchased from online?

1 Like
3

Hello I hope you can help me please . So I signed up to try a 90 day trial store offer with the option to cancel anytime , well after just a day or two I realized that I had made a mistake and signed up for something that I was never going to use . So I thought I canceled the entire subscription however fast forward to now three months later and Shopify has been deducting $1 out of my account every month but most recently deducted $379 from my account and I have never even used the service ever at all. Please help I have searched high and low for someone to speak to me about this with Shopify but to no prevail I can not find any satisfactory solution to getting my money back. And now I’ve learned that I actually didn’t delete my account and if I had I wouldn’t even be able to communicate with anyone today as these communities are only available for account holders . Please help me this is my bill money

4

Hi @Martinrick1976 ,

Thank you for reaching out to the Community!

When it comes to account specific inquires like this, you will want to connect with us directly. This will allow our support team to get you authenticated, as we wouldn’t have access to any details here through the Community. Once connected, they will be able to ensure you account is successfully deactivated and is also where you can make a refund request.

For ease, I’ve gone ahead and share below steps on how you can connect:

  • Head over to our Help Center
  • In the virtual chat assistance, type ‘I can’t log in’
  • This will populate a few resources, where after a minute or two you should see the option to select ‘I still need help’
  • Click ‘Account Support’
  • Scroll down to see the link to chat in

For more information on deactivating your shop, you can check out this Guide. Please let me know if you have any other questions.

5

I need my money back because I leave the store and but they cut my money

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6

Yes I just thought it was $1

7

Yes