Wrong product delivered brand different size different ask for refund how I will get refund or right product right size
Topic summary
A customer received the wrong product with incorrect brand and size, seeking guidance on obtaining either a refund or the correct item.
Recommended steps:
- Contact the seller directly through customer service/support channels
- Clearly explain the discrepancy (wrong product, brand, and size)
- Request either a refund or replacement with correct specifications
Key considerations:
- Review the store’s refund policy and terms & conditions before proceeding
- Seller will likely provide a return label for the incorrect item
- Refund or replacement typically processes after seller receives the return
If unresolved:
Escalate the issue through Shopify’s dispute resolution system or contact your payment provider for assistance.
The discussion remains open with no confirmation of resolution from the original poster.
Check if seller offers “Refund policy” If yes, contact the support and they will help you in getting the issue solved.
It is very importance to check a store “Terms and conditions” before initiating any transactions with such website.
I hope this helps.
Contact the seller immediately through their customer service or support channels. Explain the issue with the wrong product, brand, and size. Request either a refund or the correct product in the right size. Most sellers will provide a return label for the wrong item. Once they receive it, they’ll process your refund or send the correct product. Check their return policy for specific instructions. If they don’t resolve the issue, escalate it through Shopify or your payment provider.