Learn more about handling shipping and fulfilment while running your Shopify store in India.
This thread is part of the Regional Support threads offered for merchants based in India. To see which other topics are available, you can visit the India hub here.
Merchants based in India can choose to sell their products both domestically and abroad, and Shopify allows you to control where you ship your products and how much you want to charge for shipping. When selling domestically, you can place regions of India into different shipping zones and set appropriate shipping prices:
For example, if you are based in and shipping from Tamil Nadu, you may wish to offer cheaper shipping rates for neighboring states in comparison to those in the north of the country. By adding these states into different shipping zones, you could, for example, set cheaper shipping rates for customers in Andhra Pradesh and more expensive rates for those in Uttar Pradesh.
There are also a number of apps that can help merchants in India better manage their shipping and fulfillment. Shiprocket is an app built for Indian merchants that allows for the purchasing of shipping labels from numerous couriers, including FedEx, BlueDart, Delhivery, DHL, Gati, and others. Other apps such as Shyplite offer a number of shipping services to Indian merchants, whereas SMS Alerts India can be used to send shipping confirmation messages to your customers.
Along with the examples referenced above, there are a multitude of apps that can help you manage your shipping and delivery within Shopify. You may also wish to consider:
If you have a question or comment to make about managing shipping and delivery on Shopify in India, please post it below.
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Please add Shiprocket to your list because they are the best shipping partner with amazing support.
Hi @AnkitKumar ,
Thank you for the suggestion; I have gone ahead and added Shiprocket as a suggested app for Indian merchants in the main post.
Kind regards,
Victor | Shopify Social Care
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Hi @Victor_5 ,
Can you please update the list of shipping apps with our Multi Carrier Shipping Label app? The app allows to integrate different carriers like Delhivery, BlueDart, DHL, and FedEx for Indian merchants, and we already have a lot of Indian merchants using the app to handle the shipping process.
Adding to the features, the app is GST Compliant for DHL and FedEx India and also supports CSB-V for FedEx.
Hi @PluginHive ,
Yes, sure thing—if the app is already serving a number of Indian merchants and offers a variety of different shipping options in India, I’m happy to add it. I’ll do so now.
Kind regards,
Victor | Shopify Social Care
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Hello Victor
i want to Set pincodes (Shipping Postal codes) which are Serviceable and which are not Serviceable please guide me to do it
Hi @Narayanjagwani ,
If you wish to restrict shipping options based on customers’ postal codes, there are a number of third-party apps that allow you to do this. Examples include Easy Shipping Restrictions and Postcode Shipping, which should both work for India, although there are a variety of apps you can choose from on the Shopify App Store.
Kind regards,
Victor | Shopify Social Care
I want to add Delhivery in my Shopify store. I have the basic plan. Which app will be good and that will calculate the shipping price accordingly?
Hi
I am having an issue with Local Delivery.
Whenever I am creating a draft order, Local Delivery Profile is not showing under Shipping.
“If you’re not seeing all your rates, add a customer with a complete shipping address.” - This text is showing.
Please help me fix this.
Hi @Debdutto ,
Thank you for getting in touch and for sharing that screenshot with me here. Are you using Shopify’s own local delivery feature, or one provided by a third-party app? Is this draft order being created so you can send an invoice to a customer and ask for payment?
Kind regards,
Victor | Shopify Social Care
Yes when I am creating a draft order and asking customers for payment, After that also Local delivery App is not showing that order.
Hi Victor
Thanx for addressing the solution, I am having an issue with my slideshow, the Heading and Button are showing below image in mobile view but its fine in desktop view.
Please help me.
Hi @Debdutto ,
Thank you for sharing the screenshot of your theme issue here. Have you made any changes to your theme’s code recently, or installed any apps that affect the storefront? This is often the cause for theme issues. Can you also confirm to me which theme you are using?
Kind regards,
Victor | Shopify Social Care
Hi
Thank You for your response.
I am using Empire Theme
Hi @Debdutto ,
Okay, thank you. The Empire theme is a built and developed by a third-party theme developer, so they would offer support for issues related to their theme. You can contact them directly by visiting their support page, or by emailing support+shopify@pixelunion.net.
Kind regards,
Victor | Shopify Social Care
Looking for a solution that has a City Based drop down or a selection instead of a pincode. I have a lot of products on my site and I am moving my old PHP to shopify. The only issue is that certain products are available in certain cities only. Currently if you are on my site at the product level. there is a drop down menu of deliverable city, you choose the city, add to cart and checkout. During the checkout, at the shipping address part, City Field will have the city as fixed(what was chosen earlier) so that the customer cannot change it out there. Do you have any solution for this?
Hi @MayFlower1980 ,
I do not believe this is possible, unfortunately. The checkout cannot be customized beyond what is available in the theme editor, and being able to lock in the customer’s city in the checkout is not something I believe could be done. Some fields can be edited/ removed (e.g. the “Company” field) but the “City” field could not be edited in the manner you’re looking for.
I would say that if you already have the option for the customer to select their city on the product page, and this determines whether or not the product is available to them, this should ensure that the majority of orders are done so correctly where the customer is viable. If they change their city at checkout to an unavailable one, you can contact the customer to let them know and cancel and refund the order if need be.
Hi Victor,
Upon searching on forums and implementing some apps, I noticed that this is surely not possible. I hope it is in the near future as its an important feature.
When you say choose city in the product page, do you mean via pincode or is there any app that allows you to choose a city as a drop down?
Let me know as I have only found pincode/zipcode apps that let you filter city based products by these methods.
Thank you once again.
