Hello, I just woke up today and discovered that I was charged by shopify, I completely forgot that I had my trial still active and this is quite a problem for me right now, I can’t seem to find any email to contact shopify and I can’t figure out how to talk to the live support either.
Hi @Yassine_8 ,
Thanks for reaching out.
I understand the need to have your latest billing charge reviewed for a refund. However, this is not something we can do here over social media as we cannot authenticate merchant accounts. So to protect the privacy of your sensitive information, we aren’t able to access your store.
Please note that Shopify generally doesn’t provide refunds as outlined in our Terms of Service here. However, depending on the store’s status when it was closed and if any sales had been made for the billed period, our team would be happy to look into the availability of a refund for the latest charge.
To contact our live support, please follow this link: Contact Support, sign in to your store account. Select Account>Plans and billing, then scroll down to the bottom of the page, where you should see the ‘Get Support’ section, where you can select your preferred communication channel.
I am sorry to hear that you are closing your account. If you have any feedback for us or would like any assistance that would make your time at Shopify better, please do let me know!