Hello,
I recently opened a store (website) with Shopify.
However, I didn’t want to continue with the subscription and now I’ve been charged. That I can no longer afford. Is it possible to get a refund?
Hi @Threevalleyc ,
I understand the need to have this billing charge reviewed for a refund. However, this is not something we can do here in the community forums. Our support team cannot authenticate merchant accounts here, so to protect the privacy of your sensitive information, we aren’t able to access your store.
Please note that Shopify generally doesn’t provide refunds as outlined in our Terms of Service here. However, depending on the store’s status when it was closed and if any sales had been made for the billed period, our team would be happy to look into the availability of a refund for the latest charge.
To contact our live support, please follow this link: Shopify Help Center - Contact Support, sign into your store account, search for “refund” and use the contact support button at the bottom of the search results to see all our live support options.
What is your store selling? Perhaps a different plan could be more suitable if you are just starting.