Return Process in Shopify

We’d like a native return label solution for Shopify merchants in Germany. Customers should be able to initiate returns in the store and pay for a return label directly. We’d like to use our existing DPD business customer contract and our agreed-upon shipping rates. In certain cases, manual approval should be possible before the label is generated.

Currently, to implement our desired workflow, we need a third-party app with an appropriate pricing plan as well as an additional payment integration. This incurs additional costs and increases the setup effort.

Please log this requirement as a feature request for the Shopify product team, specifically for the German and European markets. Is there already a native solution for this, or any publicly announced plans?”

Hi @Jens_Hecker

I can’t log that for the product team; feature requests go through Shopify Support via the Help Center. The admin’s Returns flow handles refunds and restocking, not label purchase against your own DPD rates — Shopify Shipping’s carrier and country list decides that. Check whether Germany is covered there.