Returning issue

Topic summary

Issue: Analytics page indicates one “returning” order (i.e., a return in progress), but the Orders page shows all orders as normal with no return flags.

The user checked the Orders page and found no sign that any order is under a return status, creating a discrepancy between analytics and order details.

An attached image of the analytics dashboard is central to understanding the report (visual evidence of the “returning” count).

The user asks what actions to take and whether they are missing something, seeking guidance to reconcile the mismatch.

No responses, decisions, or fixes are recorded yet; the discussion remains open with unanswered questions about the cause of the discrepancy.

Summarized with AI on February 21. AI used: gpt-5.

Here is what I seen from the analytics page. Showing that there is one returning. But when I got order page to check all orders seem fine and not a sign shows that the order is under the returning. What should I do? Is there something I missing?