How can I revert one-page checkout back to 3-step checkout?
For the conversion report attached, will there be any change to the definition of ‘Reached checkout’ column between these 2 styles of checkouts?
Is my understanding correct?
With the one-page checkout follow, the system won’t be able to get any user information until they finish the checkout(unless there are any payment errors). So I won’t be able to get any user information to recover abandoned carts via emails?
So I’ve been using the new one page checkout recently on my store however I’m noticing a big drop off from reached checkouts to converted. It was never like this with 3 page checkout.
I watch google analytics real time and most people are dropping off from /checkout/contact_information which means that they are not even putting their email/phone in the field and they don’t show up within the abandoned checkouts page in admin.
Is it statistically significant though? A drop off in a few days or not enough transactions means nothing as it could be something like the traffic source.
Note the date of the change. Swap back. Repeat for at least a few hundred transactions so you get statistical significance. If it happens twice and the standard checkout performs as expected, you know what to do—no point using something that hurts performance. It’s surprising.
Same here, huge drop since activating over a month ago, massive reduction in conversions. Cant switch off 1 page either? We have high shipping costs so we think its becuase people are now seeing shipping before having to put email in and dropping off then. Help please.
Are you dealing with new customer conversions, or returning customers?
Younger audience or older.
Have you tested the checkout as a new customer would encounter it (in a private browsing tab) , on different browsers, hardware, etc.
One page checkout collects that same amount of info as a three page checkout.
This means customers can be overwhelmed with excess noise now being crammed onto a single long page.
If you are primarily only getting new customers that you should probably stick to three page checkout. Bit of a tossup about which is better for different age brackets.
hello! I just got upgraded to one page checkout (by force) and so far the numbers are not looking good.
It’s still early but curious what other people have seen so far.
My conversion rate is definitely looking worse by half (or more) compared to previous days/weeks. In fact this is the worst start of the day I’ve had in ever.
Would love to get a conversation started! thank you!
I think they are having serious issues in their processing. I had clients who paid, card was charged multiple times, and no order was generated. Luckily, I know most my clients so they sent me screen shots and have been refunded on their cards. I then invoice them through other services. This has been a nightmare. I also have clients who just couldn’t pay through Shopify, and I could not get cards to go through entering them manually.
I think it is now fixed for my store, but it seemed to start sometime between Friday and Saturday afternoon and go through Sunday. Clients were refunded Monday evening either through their provider or Shopify. Since there was nothing on my end, it was pretty difficult to deal with. Luckily, I have established relationships with most so was able to handle it. I did have a few new customers where it was very awkward. We sell one-of-a-kind, so I just put their items on hold and spent a lot of time on the phone with them and online with support.
I have two open tickets- and my last response (from yesterday) was ‘we appreciate your patience’.
I have been checking other Shopify groups and I am seeing a lot of complaints in a huge drop in conversions, and I assume it is because people can’t pay- or pay, but the order doesn’t show up on the merchant end.
We also saw about a 60% drop in sales after the 1 page checkout was activated in our store. I do not see an option to go back to previous checkout setting to test
Same issue here. My conversion % decreased much … I am not satisfied with the one-page checkout. A lot of abandoned checkouts, while the customers think they placed an order..Example : 30 add to cart, 28 reached checkout, only 10 orders placed… Before it would be definitely about 20 orders from this.
@Shopify_77 Team, this is a CRITICAL problem for abandoned carts issue.
Is there any way to revert to 3 steps? or to separate the consumer information from the payment section?
Not really, we sell high value items with big shipping costs, our thoughts
are seeing it all on the one page scares people. No doubt shopify tested it
on normal scenerios and got good results so rolled it out, insane we cant
switch it off! Shopify add a button to switch off please!
I am very curious if others are seeing a substantial drop off in conversions after one page checkout. It’s at the point we thought it was bugged.
Looking at analytics our advertising is sending the same traffic and people are reaching checkout at the same rate, but conversions dropped off a cliff after Shopify implemented one page checkout for us. Down over 80% currently, increasing as more days go by.
Looking at the checkout page I’m not sure why this would be the case, so I’m hoping someone may have some insight.
Oh my gosh, I have this issue too - I read you can only change it if you have Shopify PLUS, is that the $299 a month plan? Good grief Shopify - WHY would you do this - removing so many critical features (like shipping options which is what got me here) HOW DARE YOU not allow us to change something back when we didn’t get a chance to test run it - not everyone has the same needs, and many of us already had express options in place for fast checkout - this goes along with dumbing down the admin - but right now I’m focused on my NEXT problem - how to run my business while Shopify makes changes to core features. HOW DO WE PUT IT BACK