Scam , beware

Shopify Discussion

Topic summary

A user received a fraudulent email claiming to be from Shopify, threatening account deactivation within 24 hours due to “compliance issues” and “unauthorized use of protected content.”

Red flags indicating this is a scam:

  • Sender address uses a suspicious Gmail domain (shopify.mail.email.compliance@gmail.com) rather than an official Shopify domain
  • Creates artificial urgency with a 24-hour deadline and threats of “permanent consequences”
  • References a third-party company “FLICKKON LTD” as a “partner team” to resolve issues
  • Uses vague language about violations without specific details

Current status: The discussion remains a warning to the community. One user thanked the original poster for sharing the alert to help others avoid falling victim to this phishing attempt. No resolution needed as this is a public service announcement about a known scam tactic.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Email from Shopify shopify.mail.email.compliance@gmail.com

We are writing to inform you that, effective March 21, 2025, at 00:00 (UTC), your Shopify account will be permanently deactivated due to unresolved compliance issues. This decision follows previous communication regarding the unauthorized use of protected content, for which we have not received sufficient proof of authorization or evidence of corrective action.

You have 24 hours from the time of this notice to address these issues. Failure to take the necessary corrective action within this timeframe will result in enforcement measures, including the suspension or permanent removal of your store from Shopify. Non-compliance may also lead to account termination, restrictions on future e-commerce activities, and possible legal or financial consequences from your payment provider.

Your store is currently under review. Any further delays may lead to irreversible actions. If you believe this notice has been issued in error, or if you have the necessary rights to use the content in question, we urge you to contact Shopify’s Support Team immediately to confirm your compliance status and avoid further enforcement actions.

This is your final opportunity to resolve this matter and prevent any permanent consequences

We have identified certain violations in your store that require your immediate attention. For detailed information about these issues and guidance on resolution steps, please reach out to our support team via live chat or email:

  • Live Chat:

Our dedicated Compliance Team is here to assist you in efficiently resolving this matter.

We are committed to working with you to address this situation promptly and restore your store’s compliance status.

Thank you for prioritizing this matter.

Best regards,
Shopify Trust & Safety Team

Dear Store Owner,

We understand that this situation may be frustrating, and we are here to assist you.

Notice

However, we kindly request that all communication remains professional and respectful, as inappropriate language is a violation of Shopify’s policies.

We want to inform you that a connection has been made with our partner team, FLICKKON LTD, to address an issue detected in your online store. This issue, if not resolved promptly, could pose potential risks to your store’s operations and compliance with Shopify’s policies.

Please be advised that failure to rectify this issue in a timely manner may result in termination from the Shopify commercial platform due to policy violations.

To prevent this, we strongly encourage you to take immediate action by reaching out to FLICKKON LTD your assign partner team for assistance in resolving the matter.

If you would prefer the connection to be re-initiated via Gmail, please let us know, and we will facilitate the process through our partner team.

We appreciate your prompt attention to this matter and are here to support you in ensuring compliance and the continued success of your Shopify store.

Best regards,

Shopify Trust & Safety’s Team

1 Like
2

Thank you for sharing this @sparky337 :slightly_smiling_face: I’ll definitely keep an eye out for it!

3

Someone used our and many other shopify agencies name to send from fraudulent/temporary emails, we also published a disclaimer long back: Disclaimer/Alert – Flickkon

We have been hunting them and have also filed a legal case against involved parties. Thank you!

4

Thank you for sharing this for others to learn from @sparky337

Just incase somebody happens to stumble upon this, a rule of thumb is that any mail account with gmail in it that claims to be from the official Shopify site is FAKE and should simply be disregarded.

5

Good morning, unfortunately I completely understand.

I came with a winning store. Within a month without great marketing, my store grew to making $4-$5k. I expected the store excel even more after taking care of my customers. Then I get an email stating my payout is frozen.

Unfortunately, I wait on the payout to get customers products but Shopify froze it two days before Christmas. Then terminated my store without warning one day before Christmas. Now I get no response from the activation. Customers are still emailing about their products. I am heart broken. I am still fighting for the store worked so hard to create. Shopify is a great platform besides this event. Be careful and God bless.