Scam email

Shopify Discussion

Topic summary

  • A merchant reports receiving an email from shopifynewupdates@gmail.com claiming their Shopify store is under “ongoing automated compliance and eligibility monitoring” with new platform standards “effective Winter 2026.”

  • The message warns that misalignment in policies, payment setup, fulfillment, marketing, or security could trigger enforcement actions without notice. It asks the recipient to provide their store URL and name, and the link only opens an email reply to that Gmail address.

  • The sender’s domain is not a Shopify domain, raising suspicion of a phishing/scam attempt aimed at collecting store details.

  • The poster requests confirmation on whether this is a scam. No official confirmation, guidance, or resolution is provided in the conversation yet.

Summarized with AI on December 14. AI used: gpt-5.
1

Hello all, I received an email by this name shopifynewupdates@gmail.com stating “Dear Merchant,

This notice is to inform you that your Shopify store is subject to ongoing automated compliance and eligibility monitoring under updated platform standards effective Winter 2026.

To maintain uninterrupted access to Shopify services, merchants must ensure continued alignment across operational policies, payment configuration, fulfillment performance, marketing representations, and platform security practices. Material inconsistencies or elevated risk signals may result in enforcement actions without prior notice.” The link they sent just leads to their email asking for the store url and name of the store. I wanted to know if this is a scam or what since it’s not a Shopify domain

2

Hi @user3862

Yes clear scam. It is from gmail domain so anyone can sent it.And Shopify do not use Gmail.

https://help.shopify.com/en/manual/privacy-and-security/account-security/phishing#recognizing-legitimate-shopify-emails

Search the forum for similar scams. There are a lot of them.

Stay safe. And do not click on links in those emails.

3

@user3862 Definitely a scam! Use my app SecurEcommerce! You can forward emails for analysis and get results of whether its a scam or not