¿Scam or phising? Please help me

Shopify Discussion

Topic summary

A user received an email claiming to be from Shopify Support (sent from a Gmail address) warning that their store had “EDN problems” and would be closed. The email directed them to contact an “agency” (also using Gmail) that tried to sell software to fix the supposed issue.

Community consensus confirms this is a phishing scam:

  • Shopify only sends official emails from @shopify.com domains, never Gmail, Yahoo, or Hotmail
  • The scare tactic threatening store closure is a common scammer technique to pressure quick action
  • Redirecting to third-party “agencies” with personal email addresses is a major red flag
  • Shopify never requires purchasing external software to resolve platform issues

Recommended actions if links were clicked:

  • Change Shopify admin password immediately
  • Enable two-factor authentication
  • Do not reply to or engage with the email

The user fortunately did not make any payment before seeking verification.

Summarized with AI on October 25. AI used: claude-sonnet-4-5-20250929.
1

Hi, I have received a mail of a particular ( …@gmail.com)with the logo of Shopify and subject “Shopify Support” saying that my web have problems with EDN, and Shopify would close my store. He wanted that i talk to an “agency” (another particular with mail …@gmail.com) and they wanted to me to buy a software for solving the problem in my account. Firstly i thought it was real, but i have no paid. Is this phising or scam?

1 Like
2

Hey @Andres23

You don’t have to pass any information to email scammers because Shopify would never email you from a gmail.com domain. As far as I know, Shopify will only email you from a shopify.com domain. Any other email except that is most probably a scam and you can ignore them.

Best,
Moeed

1 Like
3

Hi @Andres23 ,
I hope this message finds you well.
That email you got is 100% a phishing scam.
Shopify never uses Gmail, Yahoo, Hotmail, etc.
Do not reply to that email.
If you clicked any links, change your Shopify admin password immediately and enable two-factor authentication.
Thanks
Manoj

4

Hello there @Andres23 Any email account that ends with “Gmail.com” or something similar is not an official one from Shopify so you should always do your best to ignore and disregard any mails from such accounts for safety reasons.

5

That’s 100% a phishing/scam attempt — good thing you didn’t pay.

Here’s why:

  • Official Shopify support never contacts from Gmail/Yahoo/Hotmail accounts. They always use an @shopify.com email domain.

  • Scare tactics like “we’ll close your store” are a common scammer trick to push you into acting fast.

  • Redirecting you to a so-called agency with another personal Gmail is a red flag — Shopify doesn’t outsource support to random “agencies.”

  • Asking you to buy software to fix a supposed issue is a classic scam move. Shopify will never require you to purchase external tools to resolve platform issues.