I bought a physical product on shopify website. I paid with my credit card.
But website owner never sent me any product. When I conacted him he asked for order number and after started ignore me. I contacted him about 30 times in different ways - but he never sent product. What should I do in this situation? How can I refund money? Is there shopify support to solve this?
Hello @Debular
I hope this message finds you well.
If you believe you’ve been scammed by a merchant, here are some ways to report it to Shopify:
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Report an Issue with an Order: If you have an unresolved issue with an order and can’t resolve it directly with the store, you can submit details through the Report an Issue with an Order form.
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Report a Merchant: If you suspect a Shopify store is breaching policies, you can report it by filling out the Report an Issue with a Merchant form.
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Contact Shopify Support: For additional support, Shopify offers several contact options to choose from:
24/7 Phone Support:
Visit Shopify Support, log in, search for your topic, and scroll down to choose Phone Support if it appears. If a callback is open, you’ll be prompted to enter your phone number for assistance.
24/7 Chat and Email Support:
For quick assistance, you can reach out through live chat without logging in. If you prefer, send an email, and Shopify will respond within 24-72 hours.
Social Media:
You can also connect with Shopify on Facebook or Twitter for further assistance.
I hope this information helps!
Best regards,
Daisy