scammed by a website

Shopify Discussion

Topic summary

Buyer reports being scammed by a Shopify storefront (link provided) and asks how to get their money back.

Suggested actions:

  • Contact the seller directly to request a refund.
  • If unsuccessful, file a chargeback/dispute with the credit card–issuing bank or payment provider (e.g., PayPal). A chargeback is a formal dispute for fraud or non‑delivery; typical filing windows are 30–60 days depending on the bank, so act quickly and submit as much evidence as possible (order details, communications, screenshots).
  • Report the merchant via Shopify’s report‑a‑merchant tool.

Context: One reply notes Shopify is a marketplace that performs some KYC on merchants but relies on customer reports to identify bad actors.

Status: No resolution or refund confirmed; guidance focuses on recovery steps and reporting, with outcome pending.

Summarized with AI on December 18. AI used: gpt-5.
1

i was scammed by this site https://5starresale.myshopify.com/products/mega-vendor-link?utm_source=shop_app&list_generator=link_to_storefront&context=product&user_id=480941353

i want my money back from the fraud

2

Hi @pierrecc

First of all, sorry to hear that you haven’t received the product you spent your hard earned dollars for. But the good news is it sounds like you have a strong case for winning a chargeback with the bank that issued your credit card.

The process of disputing a transaction is called a chargeback. A chargeback is when the customer claims with their credit card’s bank that the transaction was fraudulent, or the good was never received.

However, please note there’s a window of time where you can issue a chargeback - typically 30 to 60 days from purchase, depending on the bank that issued your credit card. So you’ll need to act sooner than later when filing a chargeback.

Please contact your bank to learn how to file a chargeback, and provide as much evidence to them as you can for your dispute for the highest chance of winning the chargeback and having your money returned in full.

Remember, Shopify is a marketplace. They perform some KYC (Know Your Customer) processes on merchants when they sign up, however there are occasions where merchants don’t act in good faith. They rely on customers like you to report bad acting merchants here: https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant

3

To request a refund, you can first try contacting the seller directly through the site. If that doesn’t work, reach out to your payment provider (credit card, PayPal, etc.) and file a chargeback or dispute for the transaction. They can assist in recovering your funds if the purchase was fraudulent.