Sell with Shop is inactive and your Shop Store is not discoverable on the Shop App

Shopify Apps
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Topic summary

Store setup triggered an alert that “Sell with Shop is inactive” and the Shop Store isn’t discoverable because it doesn’t meet Shop merchant guidelines.

Recommended actions:

  • Open the “Requirements to sell on the Shop app” section and fix any items without a check mark.
  • Ensure an active Shopify Payments account (Shopify’s built-in payment processor); a help link was provided.

Timing update:

  • Changes to Shop eligibility can take up to 48 hours to apply, so waiting up to 2 days may be necessary after completing requirements.

Context:

  • The Shop app is Shopify’s consumer shopping app; eligibility depends on meeting specific merchant guidelines.

Status:

  • No confirmed resolution yet. Action items identified; outcome pending after requirements are addressed and the 48-hour window passes.
Summarized with AI on January 5. AI used: gpt-5.
1

Hello

Setting up my new store and a week in everything seems fine then get the alert message

Sell with Shop is inactive and your Shop Store is not discoverable on the Shop App because it does not meet shop merchant guidlines

I have tried to figure this out with no luck? anyone have the same issue or solution?

2

If you scroll down just a bit you’ll see the section “Requirements to sell on the shop app”

Take note of anything without a check mark - those are the outstanding steps/items you need to complete

One of them may be " Your store needs to have an active Shopify Payments account "

The URL link to help solve this item is located right beneath this issue title

https://help.shopify.com/en/manual/payments/shopify-payments

3

In addition, there is a rule:

" Changes made to your Shop eligibility status may take up to 48 hours to come into effect "

So you may have to wait 2 days before the update takes effect