Send a Receipt - How is this so hard for a "B2B" platform

Shopify Plus

Topic summary

Automating sending receipts to additional company contacts in Shopify Plus B2B is not supported out of the box. The goal is to copy accounting contacts (e.g., an external accountant) on purchase receipts automatically.

Setup tried: add extra recipient emails via Company/Location metafields (custom data fields). Use Shopify Flow (automation tool) to trigger store notifications.

Constraint: Flow can only send two store notifications—“Send order invoice” and “Send draft order invoice.” Both are invoices and only fire before payment, helping AP teams who need invoices, but not customers who pay immediately and still need a receipt.

Email sender issue: Flow emails come from flow@shopify.com, which appears unprofessional compared to store-branded notifications.

Manual gap: There is no “Send a Receipt” action on orders. Resending the original order confirmation is limited to the original recipient or the store user, not additional contacts.

Alternatives: Third‑party apps are discouraged by the requester.

Status: No solution identified; request for guidance remains open with an unmet need for native receipt-sending automation to multiple recipients.

Summarized with AI on December 11. AI used: gpt-5.
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“Could you copy our accountant Jenny, on receipts for all my purchases? Thanks!” :thinking: :face_with_symbols_on_mouth:

Why is it so difficult to automate the sending of a Receipt to additional company contacts? Am I just missing something obvious? It’s insane to me that this platform is priced as it is with such basic functions out of reach.

I can create a metafield on a Company or Location, to store additional recipients for an order. Great! But guess what? Shopify Flow can only send one of 2 store notifications (using a store From/ReplyTo email address instead of [email removed] Send order invoice, or Send draft order invoice… Both are invoices and will only fire if the order hasn’t been paid. So that’s extremely useful for all of our AP contacts who need a copy of the invoice to make payment. But any customer who doesn’t have terms (so they pay right away), but still needs their accounting department copied on their purchases… No dice. Flow could send them an email from the rather unprofessional-looking [email removed] address, or our sales rep has to remember to manually send them a receipt.

But even then - GUESS WHAT? There isn’t even a “Send a Receipt” option on the order itself. You can scroll down in the Order Timeline and View Email, click Resend on the original order confirmation, but only to yourself or the original recipient. And please don’t hit me with well you should install some third party app when what we’re talking about is SENDING A RECEIPT…. Somebody, please just tell me I’m crazy or dumb and not seeing the obvious answer here.