Issue: Intermittent “server error” when adding items to a customer draft order (manually created order). Error appears after attempting to add items; a screenshot is attached.
Context: Reporter notes this has occurred sporadically based on other forum posts and asks if it’s an ongoing problem.
Update from support: Confirms there was an issue earlier in the week. Requests trying again now to see if the error persists.
Troubleshooting guidance: Clear cache/cookies and browser data, or attempt the action on a different device.
Status: Unresolved in-thread; awaiting user retest and confirmation whether the problem continues.
Hello,
This seems to have been happening off and on based on the forums. We’re unable to add items to a customer draft order because of a “server error” that appears after trying to add items to the order. A picture is attached below. Is this an ongoing issue? Thanks for all your help!
Hi, @KyleNicholaus .
Thank you for reaching out!
We did have an issue with this earlier this week. Do you mind trying again and seeing if you receive that error still? You may need to clear your cache/cookies and browser data or try on a different device.
