Shipping address not showing more than one country on checkout?

Payments + Shipping & Fulfilment
1

When checking my site from a customers perspective, my country/region list on the checkout page only has Australia available? I have my shipping zones & rates set up, is there any reason they would not be showing up as an option in my checkout when editing the shipping address?

2 Likes
2

Hey, @Ashton10 .

Thank you for reaching out! I am sorry to hear you are experiencing an issue with your checkout.

If a country isn’t showing in the drop-down under country it is most likely because you don’t have any rates set up for that country. The drop-down in the checkout process populates with countries that have rates set up in your shipping settings. If there aren’t any rates set, this will cause that drop down to only show countries that do. I recommend making sure all countries have a rate set up, and if you are offering free shipping, you can add a rate of $0.

Please let me know if you are still experiencing this issue even with rates set up, and I would be happy to work together to look further into this. Please provide screenshots of your shipping settings to assist better if the issue persists.

Talk soon,

1 Like
3

I am also having this issue

we have all our zones set up correctly, never used to be an issue

1 Like
4

I found I had to go into settings, then click on markets & make sure that all the countries I was looking at shipping to were in there! By adding/removing different markets it will add/remove them from you shipping list at checkout!

Hope this helps!

15 Likes
5

Thanks a lot for your update!! It took me almost half day to sort it out.. pff

2 Likes
6

Thank you so much

7

This is the only answer that helped me and solved my problem after researching every video, forum and thread! Thank you so much

8

Hey, @lnjbrooks .

Thank you for your kind words! I’m happy you were able to join our community forum and find the answers you were looking for. I would love to learn more about your business! What type of products do you sell?

Talk soon,

9

I tried the same but still not showing more than one country in shipping

10

Hi, @waqaryounis035 .

Thank you for reaching out! I’m sorry you are still having issues with only one country showing in shipping. Are you able to share your URL so I can test it on my end?

Please let me know if you have any further questions!

Talk soon,

11

Hi @Ashton10

Please enable international markets in your Shopify shipping settings.

https://help.shopify.com/en/manual/markets/managing-markets#editing-the-countries-or-regions-within-an-existing-market

12

Hello, I am facing the same problem. I have just one country in checkout. Could you please check it for me.
link: https://shopkapisa.myshopify.com/

13

Hi @Ijaz

I guess you have to configure your Shopify market. This is done by selecting "Add Markets" from within the Markets settings. To resolve it accurately you can contact Shopify live chat support: https://help.shopify.com/en/questions#/contact/chat

14

Hi Emily.. i did set up the rates but am still experiencing the same problem. Please help

15

Bathong… Anindita thank you so much it works. i been trying to fix this for 5 days until i met your comment..Thank you so much

16

Hey after doing that also i have the same issue

17

This really helps! Thank you!!!

18

thanks so much Ashton10! This saved me hours. International markets were inactive which lead to a not populated dropdown!

19

Hi, I have the same problem, even that I have all rates set up for all countries,

Thank you

20

Thankyou so much for your reply this is really helpful

appreciate it