Core Issue:
Store owners encounter a non-responsive country/region dropdown during checkout, preventing customers from completing purchases. The field appears blank or unclickable, blocking progression to payment.
Root Cause & Solution:
The problem stems from missing shipping zone configurations. Countries must be explicitly added to shipping zones to appear in the checkout dropdown.
Resolution Steps:
Key Points:
Current Status:
Multiple participants successfully resolved the issue using these steps, though several newer inquiries remain unanswered and appear to need individual troubleshooting assistance.
Hello,
I am currently doing a test order on my account.
When filling up my shipping address fields in the checkout page, I am unable to select the country/Region as it is not responsive (not drop down). Without this input, the form doesn’t process and proceed to the next order step. > Shipping > payment.
I am stuck at this point without finding a solution.
Would appreciate any kind of help .
Please refer to my screenshot below.
Thank you.
Hi, @circular !
Thank you for reaching out about that. Are you able to replicate this in a different browser or in an incognito tab? If you see the issue there as well, let me know what your store’s URL is and I’d be happy to take a look for you.
Hi Brie
Thanks for your info.
I also got the same issue as @circular
I tried to using different browser but still fail.
Would you please look for my store also?
Thanks!
hi Brie,
Thanks for your reply.
I have managed to find out the cause of the issue. I did not set a country/ countries under settings. Hence, the drop down did not allow selection of country.
So, after you have set the settings of the country you are selling to. I am able to proceed.
@circular Thank you very much. I just follow your guide. It worked already.
You’re welcome. Glad that it works.
Hi, @circular and @HenryPham !
That’s great, so glad to hear that’s resolved for you. Let me know if you have any other questions at all. Enjoy the rest of your week!
I am currently facing the same issue, Where do i set that setting on which country to sell to?
Hi, @JOMERCHSTORE !
Thank you for reaching out about that. If you navigate to Settings > Shipping > Manage rates (beside each of your shipping profiles), you can view which countries you’ve set up shipping rates for. Any countries not included in a zone will not be able to checkout. For more help setting that up, take a look at our help doc here. Let me know if you have any questions!
Good afternoon!
My customers are not able to checkout!
They are having issues selecting a ‘Country or Region’ in the drop down box because it’s blank. Can you assist me with this?
Hi, @CJLinds !
Thank you for reaching out about that. Have you set up your shipping rates for each country? As mentioned in the conversation above, you’ll want to navigate in your admin to Settings > Shipping > Manage rates (beside your shipping zones), and ensure that you have shipping zones set up for each country that you want to ship to. Under “Shipping to”, you’ll see all the countries that you currently have zones set up for, and any countries not included in a zone will not be able to checkout:
For more help setting that up, take a look at our help doc here. Let me know if you have any questions!
HI, I am encountering the same problem, which did not happen before, and suddenly having this problem overnight without any reason.
My shop is www.mamy-kingdom.com. Please can anyone help urgently? Thanks a lot
Hi, @MamyKingdom !
I seem to be able to use your country drop down without any issues - at the current time Hong Kong is the only option, do you ship to other countries as well? If so, please follow the troubleshooting steps above to ensure you have shipping zones set up for those countries. Thanks!
Hi Brie,
thanks for the explanation attaching the document (here) It has resolved my issue as well.
good work.
Hi Circular
Thanks for raising the issue.
all the best in your journey
Hi:
Im having the same issue with my Store, customers cant select a country when making a purchase, there’s no Drop down menu. Please help
Hi, @ElOcasoApparel !
Have you set up shipping rates for all countries as explained in the thread above? If so, please share your store link with me here and I can take a look for you. Thanks!
Hi Brie
thank you for your reply. Ive added my shipping rates but now i get an error, i was testing everything by trying to make a purchase, but when Checking out I get this error message “This order can’t be shipped to your location. Contact the store for more information.”
Please help me with this, Ive been trying for days, I tried to hire an expert, but their prices are crazy, I cant afford them, please help.
Thank you again
Hi, @ElOcasoApparel !
No worries at all, I’m happy to give you a hand. Can you please share a screenshot of the checkout showing that error message and the details of the order (the address and product that you were checking out with)? As well, please provide a screenshot of your shipping settings for that country. Thanks!
