Hi new Shopify store owner here. I just launched my site yesterday and I noticed my customers are getting charged for shipping even after they have met the set free shipping threshold. Any suggestions on what to check to fix this issue??
thanks so much!
M
Hi, @Melissat !
Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help out.
Firstly, congratulations on launching your store, that’s very exciting! In order to narrow down the issue, are you able to confirm whether you are offering free shipping via discount code, or directly from your shipping rate?
If you are offering free shipping via a discount code, you will want to make sure that all of your eligible products are included and that it is available to all your customers. You can confirm these settings by heading over to the discount page in your admin.
If you are offering free shipping via shipping rates, you will also want to ensure that all of your products are included in your shipping profile, and that you have the free shipping option enabled.
Feel free to reply with any questions! In the meantime, you can check out our Shopify Store Launch Checklist as this provides a methodical approach to ensure that everything on your store is optimized for conversion.
Talk soon!
Hi again, @Melissat !
I hope your day is going well. I just wanted to check in with you to ensure that you receive the support you may need in regards to your shipping settings. Have you had a chance to review the resources shared in this thread?
Talk soon!
When you say “all your products are included in your shipping profile” to ensure free shipping,
can you walk me thru it because I did everThing above and is still charging shipping after meeting the amount order