Shop App not allowing restricted content - Locksmith is out, any other options?

Shopify Apps

Topic summary

Main issue: A merchant using Shopify’s Shop sales channel wants to launch subscriber‑only products. Locksmith effectively gates products for subscribers, but the Shop app appears to disallow stores that use content‑restriction apps like Locksmith, making the store ineligible for Shop if subscriber gating is enabled.

Impact: They cannot simultaneously run subscriber‑exclusive products and remain eligible to sell on the Shop channel.

Context: “Locksmith” is a Shopify app that restricts product visibility to selected customers (e.g., paid subscribers). The conflict seems tied to Shop’s policies on content restriction.

Suggestion offered: Try the “Shoplock Shopify App” and contact that app’s support for help integrating subscriber gating while using Shop.

Status: No confirmed solution or policy workaround was provided. The discussion remains open with one suggested alternative and unanswered questions about coexistence of gating apps with Shop eligibility.

Summarized with AI on December 24. AI used: gpt-5.
1

Our company uses the Shop application, but we are also trying to launch limited products for subscribers as well. We’ve found that Locksmith is a great solution for this, but there is a direct conflict between these two apps.

Shop doesn’t seem to allow any “content restricting” applications like Locksmith and so if we want to create specific products for our subscribers, we aren’t eligible to sell on Shop.

Has anyone run into a similar issue and found a solution they could share?

Thank you in advance,

2

Hello @DreamcastMedia

You should try Shoplock Shopify App and reach out to our support team for help.