Hi, For a few days, the Analytics page has not been counting any more “added to cart” events. In the past I usually had 3X “added to cart” compared to purchase… Now I have add to cart that even much less that “reached checkout”.
On the Live page, it seems to work good; all other analytics (GA4 and Meta) seems to be regular. Only Shopify Analytics and Reports are not working.
I’m using Stiletto 2.2 and I did not do any particular edit in the last days.
Ideas??
having same issue
same here
Same here!
Had that already from April 2023 until June 2023, then it was fine in between (for no reason) and we have it again since November 2023.
@Shopify_77 help?
Having the same issue. Any solution for that? @Shopify_77
It took me almost 2 weeks to get pass the AI-Bllsht of the Shopify Support, telling me it´s because of my dynamic checkout buttons… but now it seems that some real humans taking it seriously and are investigating the issue a bit deeper.
Let´s hope for the best
Same here, I even tried myself, it doesn’t count.
bump, seeing the same issues here. Analytics always seem to be inconsistent at best.
Did they come back to you on the reason why? I’m using Kalles theme and having this issue. Multiple add to carts in a day in Live view, then nothing in the analytics.
Last info was that the technical team is investigating it deeper. Did not hear anything for a week or so, but ticket is still open…
My theme builder came back suggesting it might be to do with GDRP. They’re going to look into it. I’ll let you know if they have any further info.
Having same issue, was working fine 2 days ago. All of the sudden it stopped tracking atc..
I checked with my GDPR-app-guys as well, they are usually really competent and helpful and they assured me that, depending on consent, they either block everything or nothing. On top of that my consent rate is over 90% and the rate of missing ATCs is WAY more than 10%, so for me everthying looks like has nothing to do with gdpr…
I have the same issue and support keep saying this is normal and data processing may take up to 48 hours to appear. This is completely wrong and they don’t want to admit the problem. It was working fine before but now almost one week I am not able to trace add to cart and reach check out initiated by customers.
I didn’t find a solution here. But what I think was happening was that the live add-to-cart was showing people who had something in their cart or at checkout. This means that some people were coming back to our site, therefore not being flagged in analytics as a new event.
I don’t think so. Because even if customer placed order It doesn’t reflect on analytics reports. The funny thing that sometimes show reached check out and add to cart 0. Simply it’s a mess
Shopify support is a joke
yeah, I’ve had discrepancies with Shopify analytics before too. If GA4 and Meta look fine, it’s probably on Shopify’s end. I’ve been using Cartlytics for cart analytics to cross-check my data, and it’s helped me catch issues before.