Shopify ban/blacklist on all accounts

Shopify Discussion

Topic summary

A user reports being unable to create new Shopify stores since April 2024, with accounts being immediately terminated upon creation. Despite attempts to circumvent the issue using new credit cards, devices, and internet providers, entering their legal name triggers instant bans.

Key Details:

  • Previous stores were terminated, seemingly triggering a system-wide flag
  • Multiple appeal forms submitted with no response for months
  • Shopify was the user’s primary income source
  • Support emails have gone unanswered

Recommended Actions:

  1. Contact Shopify Support directly via live chat, email (support@shopify.com), or Twitter (@ShopifySupport)
  2. Request specific explanation of policy violations and ban details
  3. Submit formal appeals with detailed account history and compliance commitment
  4. Consider legal assistance if standard appeals fail
  5. Explore alternative platforms (WooCommerce, BigCommerce, Squarespace) as backup options

Status: The issue remains unresolved, with the user seeking guidance on appealing what appears to be an identity-based blacklist rather than device or IP restrictions.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

Hey there, So every time I open a Shopify store, it gets taken down IMMEDIATELY (this has been going on since around april 2024 after this store here and a another store of mine got terminated). I’ve made the educated assumption that I’ve been banned/blacklisted on Shopify and I am trying to see how I may go about appealing said ban/blacklist. (I’ve received multiple “appeal forms” and they never work). I don’t see what it is I did that would result in a widespread ban of me making any new Shopify stores, I have tried to create new stores with brand new credit cards, new laptops, i even purchased a new wifi provider, but it seems every time I input my legal name, I get banned immediately. Shopify was my main source of income for the longest time, and I would do anything to gain access to it again. Thank you. I have contacted Shopify through a couple of my emails from shut down stores, and nothing for months.

2

Hi @ecomseller1

Hey, I hear your frustration, and I completely get how stressful this situation is, especially since Shopify was your main source of income. If your stores keep getting shut down immediately, it does sound like your account or personal details are flagged in Shopify’s system. Let’s break down what you can do next.

1. Confirm If You’re Blacklisted

From what you described, it seems Shopify has linked your new stores to past terminations, even when you used different payment methods and devices. Since your legal name triggers the ban, it’s likely Shopify has flagged your identity, not just your IP or device.

The best way to confirm this is by directly contacting Shopify Support at:

  • Shopify Help Center – Log in and use the live chat option (if available).
  • Email: support@shopify.com (though response times vary).
  • Twitter/X Support: @ShopifySupport – Sometimes public tweets get faster responses.

2. Request a Detailed Explanation

If you’ve only received general ban notifications without clear reasons, push for specifics. Ask them directly:

  • What exact policy or violation led to this ban?
  • Is this a permanent ban, or is there a chance for appeal?
  • Can they provide any records of past violations?

Sometimes, bans are automated or misunderstood, so pressing for clarification might help.

3. Appeal the Ban (Try a Different Approach)

Since you’ve already submitted appeal forms with no success, I’d suggest:

  • Using a different email address and approaching Shopify as a “new” user (avoid mentioning past stores at first).

  • Keeping the appeal professional and apologetic (even if you don’t know the reason for the ban). Something like:

    “I believe my account may have been flagged incorrectly, and I would really appreciate the opportunity to discuss this. Shopify has been my main source of income, and I would love a chance to operate within your platform’s guidelines. Could you please review my case?”

  • If possible, get legal assistance—sometimes a formal lawyer’s letter can get a response when standard support doesn’t.

4. Consider Alternative Platforms (Just in Case)

While working on this, you might want to explore other eCommerce platforms like:

  • WooCommerce (WordPress-based, more customizable)
  • BigCommerce (similar to Shopify but with different policies)
  • Squarespace or Wix (for simpler stores)

I know Shopify was your main income, but having a backup plan is always smart in case the ban is truly permanent.

Final Thoughts

I know this situation is incredibly frustrating, and it sounds like you’ve done everything possible on your end. Right now, your best bet is persistent communication with Shopify, trying different appeal approaches, and exploring alternatives as a safety net.

If you need any other assistance, I am willing to help.
Best regards,
Daisy.