Shopify Collective - Vendor Rating System Needed

Shopify Apps

Topic summary

A retailer using Shopify Collective for over 2 years with 250+ vendors reports the app works well 90% of the time but faces recurring supplier issues:

Main Problems:

  • Delayed shipping and poor communication
  • Slow/no response to warranty claims
  • Suppliers unexpectedly disconnecting without explanation

Proposed Solution:
Implement a vendor/retailer rating system within Shopify Collective to evaluate reliability and customer service before establishing connections. The original poster notes that external company reviews can be manipulated to show only positive feedback.

Community Response:
Another user confirms experiencing similar shipping delays and communication difficulties, supporting the need for a rating system to assess supplier performance before connecting.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

We have been successfully using Shopify Collective for over 2 years now. With over 250 vendors we find that many everyday task are complicated due to the limitations of the app. Even with that in mind it works 90% of the time with no hitches.

Recently we have had some issues with suppliers. Not shipping in a timely manner. Warranty issues where there is slow or no response to customer needs. Poor communication with us when we have questions concerning an order. Most recently it’s been suppliers just breaking the connection with us for no apparent reason.

We offer a suggestion that there should be a way to assign a grade or score to vendors and retailers as it pertains to working on Shopify Collective. That way both parties would be able to see if this is the type of company they want to connect with. We should all make customer service paramount, unfortunately some companies don’t and I would like to know who they are before I connect with them on Collective.

Before I get roasted I know I can go look at the companies reviews, but those can be manipulated so you only see the good ones. Users of Collective, what are your thoughts on this?

1 Like
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Hi, I’m glad you shared this post. We have encountered some shipping delay issues with some of our suppliers and it is very hard to get a response from them in a timely manner. A vendor rating system will be really helpful to learn how is a supplier doing before connecting to them.