Shopify emails to customers going to spam

Payments + Shipping & Fulfilment
1

Hello, I am sure this question has been asked before but I am not tech savvy and would appreciate your help.

My sender email in shopify is my gmail address so I believe that is why my customers’ email account sends it to spam since the email says from its from shopify but the email address is gmail.

My domain is through enom not shopify.

Can someone please tell me how to resolve this?

Thank you for your help :slightly_smiling_face:

Jason

2

Hi @JasperPine ,

Thank you for reaching out and I’ll be happy to offer my assistance on this. Can you tell me where you are seeing that your emails are going to your customers’ spam inboxes, and what type of emails these are? Are these marketing emails or is this also applying to default emails such as the order confirmation?