Hey everyone,
I wanted to share my incredibly frustrating experience with Shopify over the past five days, and honestly, I don’t know what to do at this point.
For five days now, my Shopify-hosted store hasn’t been showing any session data or customer visit information. This is crucial for running my e-commerce business, and without it, my store’s performance is basically crippled. I’ve spent countless hours talking to Shopify’s customer service, and while the agents are super sympathetic, I’ve gotten no real help. All I’m getting is polite words but no actual solution.
What’s worse? Shopify’s technical team hasn’t even reached out to me directly, and I have no timeline for when this will be fixed. They even had the nerve to tell me to use Google Analytics to track my data… Really? Why should I have to rely on another service when Shopify is supposed to be providing this?
In the meantime, they still expect to receive fees and commissions as if everything is running smoothly. I feel like they should be freezing all charges until they fix the issue. It’s beyond frustrating that a company this big doesn’t seem to care that their platform is crippling my business right now.
Has anyone else had this issue? How did you get Shopify to actually escalate the problem and get it resolved?