Shopify Has Crippled My Store by Not Providing Crucial Data for 5 Days – Anyone Else With Same ?

Shopify Discussion

Topic summary

A store owner reports that Shopify has failed to display session data and customer visit information for five consecutive days, severely impacting their ability to monitor business performance. Despite multiple contacts with customer service, they’ve received sympathetic responses but no concrete solution or timeline for resolution.

Key frustrations:

  • Shopify’s technical team has not made direct contact
  • Support suggested using Google Analytics as a workaround instead of fixing the core issue
  • The platform continues charging fees and commissions despite the service disruption

Actions taken:

  • Filed a complaint with the Better Business Bureau (BBB)
  • Considering legal consultation to potentially freeze all fees until resolution
  • Exploring options to leave the platform

Another commenter notes that research indicates Shopify support issues can persist for months with minimal assistance. The discussion remains unresolved, with the original poster seeking others who’ve experienced similar problems and successfully escalated them.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Hey everyone,

I wanted to share my incredibly frustrating experience with Shopify over the past five days, and honestly, I don’t know what to do at this point.

For five days now, my Shopify-hosted store hasn’t been showing any session data or customer visit information. This is crucial for running my e-commerce business, and without it, my store’s performance is basically crippled. I’ve spent countless hours talking to Shopify’s customer service, and while the agents are super sympathetic, I’ve gotten no real help. All I’m getting is polite words but no actual solution.

What’s worse? Shopify’s technical team hasn’t even reached out to me directly, and I have no timeline for when this will be fixed. They even had the nerve to tell me to use Google Analytics to track my data… Really? Why should I have to rely on another service when Shopify is supposed to be providing this?

In the meantime, they still expect to receive fees and commissions as if everything is running smoothly. I feel like they should be freezing all charges until they fix the issue. It’s beyond frustrating that a company this big doesn’t seem to care that their platform is crippling my business right now.

Has anyone else had this issue? How did you get Shopify to actually escalate the problem and get it resolved?

1 Like
2

I am sorry but in doing research on Shopify customer support trying to resolve my own issues I have found that people are waiting months for any help from the “team”. There is basically no customer support on this platform.

3

I have complained to the BBB . My next step would be to take legal advice and possibly attempt to have all fees and commissions frozen for the entire period the issue is not resolved. We really should all try and raise hell if and when we have a serious issue with shopify. They are getting us to accept their awful service as well as all the absolutely idiotic changes they make for the worse every time on the interfacing . I would like to get out of shopify and warn others against joining this platform. They have no loyalty to us store owners , they treat us badly and only want our money