My store is locked due to billing issues. Now whenever I try to contact supoort, my help centre page throws an error. Is shopify trying to prevent me from getting support on the bill? My account has been locked for a few days. Please fix asap.
Topic summary
A user’s Shopify store has been locked for several days due to billing issues. When attempting to contact support, the help center page displays an error, raising concerns about whether access to support is being intentionally blocked.
Suggested Solution:
- Another user recommends accessing authenticated support directly through a specific link
- The workaround involves typing “contact support” into the AI chat and following prompts to connect with the support team
- This should assign the user to the support queue
Status: The issue remains unresolved, with the user awaiting access to support to address the billing problem and unlock their store.
Did you try to access authenticated support, please follow this link: Shopify Help Center, type into the AI chat “contact support” and follow the prompts to get connected to the support team. You should be also assigned to the queue.