Shopify Inbox "Chat is unavailable right now"

Shopify Discussion

Topic summary

A merchant is experiencing a technical issue with Shopify Inbox chat functionality on their storefront. Despite having the chat feature enabled in the admin panel, visitors attempting to use the chat widget receive an error message stating “Chat is unavailable right now” with a prompt about a technical problem.

Current Status:

  • Chat is activated in Shopify admin settings
  • Error appears when customers click the chat icon
  • Screenshots confirm both the admin configuration and the customer-facing error

Seeking Help:
The merchant is requesting troubleshooting steps to resolve this issue. The discussion remains open with no solutions or responses provided yet.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Shopify Inbox chat is nonfunctional on my site.

I have it turned on in admin.

When I click the chat icon on my site it says,

"Chat is unavailable right now
A technical problem occurred. Please wait a few moments and try again."

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What are the steps to troubleshooting this?