FYI
Anyone else having an issue with Shopify Inbox as of - 4/21/2022 12:10 PM ET?
I am getting:
“Encountered an error with code 1001, please try again”
I tried chrome and firefox browser - same issue - however customers can still contact me - however I cannot read any messages - it also does not work on the mobile iOS app - seems to be a server side issue.
Hi, @retrogameboyz !
I really appreciate you sharing all the details here including the troubleshooting steps you tried.
This error message was reported to our developers and has since been resolved. Can you let me know if Shopify Inbox is working for you now?
Hello I have same problem on Iphone 6 also the shopify site is not opening on the same phone
Hi, @marwanatik !
Can you tell me which iOS your iPhone 6 is running on? You can check this under Settings > General > About, or Settings > General > Software Update to view both the current version and check to see if a new version is available. If you do have an available software update, please update and try opening your store again after that.
Also, please let me know whether you’ve tried accessing the store through Safari, the Shopify mobile app, or both. Thank you!
Hello Sophia,
Well it seems that the website is not opening on more than 50% of Iphones I will try to check one phone what is the IOS version used. But yrsterday I tried the preview link of 2 other template themes and the preview opened. As for the preview of the current theme didn’t open. So most probably there is a problem with the chosen theme.
The IOS version is 15.6 up to date
Hello! Sophia..I have the same issue now… 9/2/2022 9:56am been 20mins… already
Hi, @WebDentalArt !
To clarify, are you seeing the same error message mentioned in the original post?
Encountered an error with code 1001, please try again
Let me know which devices and browsers you’ve tried so far as well. Thank you!
Thanks for checking for updates, @marwanatik !
If you’re still unable to access Shopify Inbox from iOS, please get in touch with our team via the Shopify Help Center so we can investigate further and help you resolve the issue.
ola sofia estou tendo problema também erro 1001 iphone 11 versão 16.0.2 estava funcionando desloguei e parou
Hi, @Caetano2 .
I am unable to offer support in your language, but you can post a new topic in Comunidade Shopify if you prefer. Alternatively, I’d be happy to help you out right here if you want to continue this conversation in English. Let me know!
Hello sofia I’m having a problem also error 1001 iphone 11 version 16.0.2 was working I logged out and stopped
same issue on laptop… no browser works. Please Help @Sophia
Thank you for sharing your phone and software versions with me. There is a newer version of iOS available now. Please check for software updates and let me know if updating resolves the issue.
Thank you for troubleshooting multiple browsers, @lucaaw ! I’m not able to investigate further from this public space. Please get in touch with our team via the Shopify Help Center so we can work with you to determine what’s causing the issue.