A merchant’s Shopify store was unexpectedly closed immediately after shipping all products, leaving them concerned about losing money from fulfilled orders. Three specific order numbers with tracking references were provided as evidence of completed shipments.
Support Response:
Current Status:
The merchant claims no email was received explaining the closure. The issue remains unresolved, with the merchant seeking clarification on why the store was closed and how to recover funds from shipped orders.
shopify is closed my store for no reason exctly when i ship all product
i have shipped all product and my account is closed so i will lose my money now this tracking info :
order #1012 : 1ZY5532R03783976775
order #1011 : 1ZY5532R0378397971
order #1010 : 1Z81RF020379984290
i need solution i want my money back this is not fear
Hi, @HUDIKOL .
Thank you for reaching out.
Has Shopify reached out to you via email about your store being closed down? If so, you should reply directly via that email, as the correct team will receive your questions.
Please let me know if you have any questions!
I didnt receive any mail whats the prob=el with shopify here they taking my money
Hi, @HUDIKOL .
Thank you for your response.
Have you checked your spam mail as well? If you have not received an email from us, please get in touch with our live Support team.
Take care,