A Shopify store owner reports that clicking the checkout button redirects users to the homepage instead of opening the checkout page, preventing order completion. The issue appears to be account-specific, affecting only certain logged-in users.
Troubleshooting attempted:
Current status:
Another user tested the checkout process with a different test account and confirmed it works normally, suggesting the problem is isolated to specific user accounts rather than a site-wide issue. The root cause remains unidentified, and further investigation is needed to determine why certain logins trigger the redirect behavior.
My website can’t receive orders due to a problem with shopify, when you try to purchase and click on Checkout it redirects you to the home page. I had tried clearing cache and used incognito, the issue still persists. The issue is happening for a specific login.
Website link- www.deepstock.com
